For years, I had been a trustworthy seller on Cardmarket, one among Europe’s most well known platforms for buying and selling cards. I managed an excellent name — above 400 good opinions, zero disputes, and constant, Expert service. But a single unjustified dispute, taken care of by Cardmarket staff users Silvia Parravano and Christian Tobehn, improved every little thing. on this page, I'll share my particular encounter, describe the structural flaws in Cardmarket's dispute method, and challenge a stark warning to other sellers.
A cleanse Record crafted in excess of a long time
A confirmed vendor With a hundred% good suggestions
prior to the incident, I was exactly the type of vendor just about every Market values. I outlined trading cards accurately, described situations transparently, and transported promptly. I in no way been given a single grievance — only praise.
the value of belief on Cardmarket
standing is everything for sellers on Cardmarket. just one oversight — even one which isn’t your fault — can harm many years of hard work. That’s what would make my Tale so alarming for Some others functioning around the System.
The Dispute That Shattered My Standing
customer purchased the Wrong Card, Then Blamed Me
The difficulty started off when a consumer requested a card detailed specifically by identify, established, and affliction. Upon acquiring it, they falsely claimed I had sent the “Erroneous Edition” — Even with obvious listing proof demonstrating I hadn’t.
Proof Ignored by assistance
I submitted screenshots with the listing, card Model, and issue to demonstrate my precision. But Cardmarket aid, specifically Silvia Parravano, disregarded the specifics. as opposed to reviewing the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling on the Dispute
No Fair Investigation
Silvia’s final decision was unilateral. She didn’t accept my evidence or request any counterevidence from the buyer. She basically blocked my account. No Listening to. No next feeling. No enchantment.
No Warning, No conversation
What built this even worse was the suddenness of the action. I had been locked from my account right away. My appeals — requesting an assessment or escalation — have been fulfilled with automatic responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing exactly the same Pattern
In adhere to-ups, my situation was also witnessed by Christian Tobehn, An additional member of Cardmarket's support team. regretably, as an alternative to reviewing the facts objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automatic deflections in addition to a permanent ban.
A Pattern of Seller Disregard
Are truthful Sellers Being Silenced?
just after this knowledge, I started looking into online boards and Neighborhood threads. I promptly uncovered I wasn’t by yourself. Dozens of extended-time sellers documented equivalent ordeals — a lot of involving Silvia Parravano.
A common theme? potential buyers generally earn, even if wrong — and sellers are still left voiceless.
How This Hurts the whole Marketplace
even though platforms should really defend buyers, disregarding proof from straightforward sellers contributes to a damaged ecosystem. When trust is a single-sided, bad actors take advantage, being aware of they’ll be shielded by biased guidance brokers.
the situation: No Oversight, No enchantment
insufficient Transparency in Cardmarket’s System
probably the most alarming problem may be the absence of an appeals system. after team like Silvia or Christian make a decision, it’s final. There’s no 2nd evaluation, no accountability, and no way to revive access to your account — It doesn't matter how sturdy your evidence is.
hazard of Abuse and Blackmail
In my case, I had been indirectly coerced into refunding a Fake assert — or drop my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer care.
Financial and Emotional effects
small business Loss Overnight
I invested a long time in developing my vendor profile. All that effort and hard work was wiped out instantaneously, coupled with opportunity long run money. My seller dashboard, order historical past, and loyal customer foundation — all long gone.
psychological Toll over a dependable Seller
This wasn’t just a business strike. It was demoralizing. Silvia Parravano To be taken care of just like a fraud soon after a long time of integrity was emotionally devastating. I followed each individual rule, and nevertheless got punished.
What Cardmarket ought to Do to Regain rely on
System Reforms Are Urgently necessary
If Cardmarket wants to keep high quality sellers and forestall upcoming abuse, it ought to:
-
✅ Introduce a clear enchantment course of action for blocked accounts
-
✅ Require disputes to become reviewed by at the least two independent assistance brokers
-
✅ teach staff members like Silvia Parravano and Christian Tobehn in neutral investigation
-
✅ guard sellers who submit clear, factual proof
-
✅ build accountability metrics for staff selections
devoid of these adjustments, trustworthy sellers will proceed for being collateral problems within a system that blindly favors buyers.
ultimate views: Be cautious, Stay Documented
for anyone who is at present selling on Cardmarket, don’t presume your best file will protect you. you are generally a person customer grievance — even a Phony one — faraway from currently being silenced.
safeguard yourself by:
-
having screenshots of each listing
-
Archiving communication with potential buyers
-
Backing up your account information often
-
getting ready for disputes — Even though you do nothing at all Completely wrong
summary:
My knowledge with Silvia Parravano and Christian Tobehn ought to function a significant warning to everyone utilizing Cardmarket. I believed inside the platform. I performed by The principles. And that i even now bought removed with out result in.
If Cardmarket continues to disregard seller legal rights, additional trusted sellers will walk absent. And when that takes place, the System won’t just get rid of sellers — it’ll eliminate its reliability.
Has a thing similar transpired to you? Share your expertise and assistance increase recognition. Sellers deserve much better.